I.T. Support for Students
Credit Students / Estudiantes de credito
Get help with SBCC system access problems and report technicial issues. /
Obtenga ayuda con problemas de acceso a sistemas de SBCC e infórmenos sobre problemas
técnicos.
Phone/Teléfono: 805-730-4215
Monday/Lunes: 8:00 a.m. - 4:30 p.m.
Tuesday/Martes: 8:00 a.m. - 4:30 p.m.
Wednesday/Miercoles: 8:00 a.m. - 4:30 p.m.
Thursday/Jueves: 8:00 a.m. - 4:30 p.m.
Friday/Viernes: 8:00 a.m. - 4:00 p.m.
In-person service is available as needed and by appointment only
El servicio en persona está disponible según sea necesario y solo con cita previa
Noncredit Adult Ed SEL Students / Estudiantes de no crédito
Get help with SBCC system access issues and report technicial issues. /
Obtenga ayuda con problemas de acceso a sistemas de SBCC e infórmenos sobre problemas
técnicos.
Phone/Teléfono: 805-730-3018
Monday/Lunes: 10:00 a.m. - 7:50 p.m.
Tuesday/Martes: 10:00 a.m. - 7:50 p.m.
Wednesday/Miercoles: 10:00 a.m. - 7:50 p.m.
Thursday/Jueves: 10:00 a.m. - 7:50 p.m.
Friday/Viernes: 10:00 a.m. - 1:50 p.m.
*Hours subject to change during semester breaks/*Horas sujetas a cambios durante las vacaciones semestrales
Computer Tutoring and Technical Support at the Learning Resource Center
Computer Tutors can assist with things like:
- Connecting to the Wifi
- Sharing and creating PowerPoint and Google Slide presentations
- Document formatting for assignments, including for MLA and APA formatted paper
- Google Sheets, Microsoft Word, Office 365, and Basics of Excel
- Editing, self-recording, and uploading image, audio, and video files for assignments
- How to access VMWare Virtual Windows Desktop on your computer or Chromebook and how to save on and navigate the virtual desktop
- Computer skills tutoring
Canvas Support
- Canvas Technical Support (24/7 live chat support)
- Canvas Student Tutorials
- Canvas browser and computer requirements
- Canvas Guides
- LockDown Browser + Respondus Student Support
General Troubleshooting, FAQ, Instructions, etc.
- Campus Portal Login Help / Instrucciones a portal del campus y Correo electrónico de SBCC
- Pipeline email: Can't send or receive emails from outside accounts
- Campus Wifi Troubleshooting
- Instructions to add campus Gmail to a Mobile Device or mail app:
(Note: IMAP and POP3 are not supported and will no longer work) - Virtual Desktop Infrastructure (VDI) Instructions / VDI Acceso al Escritorio Virtual de Estudiante de SBCC
2FA (for VMWare VDI only) Setup Instructions - Two Factor Authentication (2FA) Setup Instructions (google doc)
Google Authenticator app: iPhone or iPad I Android - Phishing: Recognize and Report
- I.T. Service Level Guidelines
Zoom Conferencing
- Zoom Information
- ¿Cómo usan los estudiantes Zoom?
- Zoom Support Center's Getting Started Resources
- Chat with Zoom Support online (select "Chat live" underneath "Support Process.")
- Call Zoom Phone Support: +1.888.799.9666 ext 2
Secure your campus account with Two Factor Authentication (2FA)
Two-Factor Authentication (2FA) is now required for all college employees, both full
and part-time.
Two-Factor Authentication (2FA) is now required to access the Virtual Desktop Infrastructure
system (VDI).
- 2FA Full Setup Instructions and Frequently Asked Questions (FAQ)
- 2FA (VDI Only) Setup Instructions
- Google Authenticator app: iPhone or iPad I Android
Admission and Registration Support
- Student Success Resources FAQ
- Admissions and Records Home
- Enrollment Services Support for Credit Students: (chat services available)
- Enrollment Services Support for Non-Credit Students (School of Extended Learning)
- Admissions and Records FAQ
- Dual Enrollment Program
- Transcript Ordering Information
- Assessment Information
- Prerequisites and Corequisites Information
Academic Support
- Class Tutoring
- Library Services for Online Students
- Learning Resource Center
- Math Tutoring Lab
- Proctoring Information
- Academic Counseling (Starfish Support)
Students with Disabilities
- DSPS Home Page / Hours
- Email: dsps@sbcc.edu
- Request accommodation for Exams in Online Courses
Questions about assistive technology, please contact: Laurie Vasquez, DSPS Assistive Technology Specialist vasquez@sbcc.edu